Privacy Policy

1. Introduction

events.ky is operated by The Grow Group Ltd, a company registered in the Cayman Islands. This Privacy Policy explains how we collect, use, and protect your personal information when you use the events.ky platform, whether as a ticket buyer, event organiser, or visitor.

2. Information We Collect

We collect the following types of personal information:

• Account information: Name, email address, and phone number when you create an account or purchase tickets.
• Organiser information: Business name, contact details, address, and verification documents (such as proof of identity, proof of address, and Trade and Business Licence where applicable) for event organisers.
• Transaction information: Details of tickets purchased, order references, and booking history. Full payment card details are processed by Stripe and are not stored on our servers.
• Communications preferences: Whether you have consented to receive marketing communications.
• Technical information: Basic usage data necessary for the operation of the platform, such as authentication tokens.

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing ticket purchases and delivering tickets via email.
• Managing your account and providing customer support.
• Enabling event organisers to manage their events and attendees.
• Facilitating check-in at events using QR codes.
• Sending transactional emails such as booking confirmations and ticket deliveries.
• Sending marketing communications, only where you have given consent.
• Verifying organiser identities and preventing fraud.
• Improving the platform and fixing technical issues.

4. Third-Party Services

We use the following third-party services to operate the platform:

• Stripe — Processes all payments securely. When you make a purchase, your payment details are handled directly by Stripe and are subject to Stripe's Privacy Policy. The charge on your statement will appear as "Optimise Pro" or similar.
• Resend — Delivers transactional emails (booking confirmations, tickets) from tickets@events.ky.
• Cloudflare — Provides DNS and security services.

We do not sell your personal information to third parties. Event organisers receive the name and email of buyers for their events, solely for the purpose of event management.

5. Cookies and Local Storage

events.ky uses minimal cookies and browser local storage, limited to what is necessary for authentication and platform functionality. We do not use advertising cookies or third-party tracking cookies. No cookie consent banner is required as our use of cookies is strictly functional.

6. Data Retention

We retain your account information for as long as your account is active. Transaction records (orders, tickets) are retained for a reasonable period for legal and accounting purposes. If you request account deletion, we will remove your personal information, though anonymised transaction records may be retained as required by law.

7. Data Security

We take reasonable measures to protect your personal information, including encrypted connections (HTTPS), secure authentication, and limiting access to personal data. Payment information is handled entirely by Stripe and never touches our servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate information in your account.
• Delete your account and associated personal information.
• Withdraw consent for marketing communications at any time.
• Request a copy of your personal data in a portable format.

To exercise any of these rights, please contact us at hello@events.ky.

9. Children's Privacy

events.ky is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of events.ky after changes are posted constitutes acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by the laws of the Cayman Islands. Any disputes relating to this policy shall be subject to the exclusive jurisdiction of the courts of the Cayman Islands.

12. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@events.ky.

The Grow Group Ltd
Suite NW9, The Grand Pavilion Commercial Centre
802 West Bay Road, Grand Cayman
Cayman Islands